2010 is the year of living hospitality? This article is really relevant because HOSPITALITY is the key. Unfortunately some professional has forgotten the basis of this business. Even if you have the best website don’t forget the experience that your customers must have in your place!
That is to say” Being hospitable and making your guests feel welcome”. With this simple concept, you will have always more impact.
When customers feel welcome, comfortable and part of your family you will have success in your hospitality concept.
If you are fully involved with your staff with this simple roots, 2010 should be a good year.
Source : www.4hoteliers.com/4hots_nshw.php?mwi=6839
Published on Saturday, 16th January 2010 by Ron Yudd
I totally agree with you, a website is just an additive service, not something that can make the guests feeling satistied. Hospitaliers cannot replace personalized and quality service by a wonderful website. The website is only the showcase of the hotel.
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